Return & Exchange Policy

Chevalsport has a strict Customer Return & Exchange Policy and Procedure to ensure that each item is dealt with quickly and professionally. We may, at our sole discretion, allow a return for refund, provided that the item in question is:

• A full priced, non-sale item
• returned within 14 days of order from Chevalsport.com.au;
• not used or worn (with original tags and/or packaging); and
• not damaged in any way.

We will provide you with a refund only when we receive the returned product. You are responsible for payment of return postage on your order.

Your Chevalsport products are supported with a warranty on both manufacture and materials for exactly 6 months from the date of purchase.

When seeking a return on a product, please contact us via the Contact email contact@chevealsport.com.au. Once contacted we will assess whether your product may be returned and, where required, provide you with a Return Authorisation and instructions on how to return your goods, with which you must comply. Products purchased from unauthorized sellers, including unauthorized Internet sites, may not be returned to Chevalsport.

Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer’s instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you.

Refunds will be issued using the payment method used for purchase.

We aim to process refunds and replacements within 5 days of receipt by us of the original product.